Theatre& Working with Enfield Homes to Reduce Avoidable Contact

Theatre& Development recently delivered a bespoke workshop for Enfield Homes to introduce a new Customer Relationship Management (CRM) system. The workshop highlighted the significant benefits to the organisation, employees and service users that the new system will bring.

Working in-line with the Local Government Performance Framework: National Indicator 14 (NI 14) Reducing Avoidable Contact; the workshop focussed on the benefits of improving services and efficiency, striving for excellence in customer service delivery and reducing unnecessary contact with service users.

The workshop, created specifically for Enfield Homes by our creative team developed unique scripted drama based scenarios to reflect the appropriate working culture and objectives set out by the client.

The impact of the training, which was delivered to the entire organisation, has been very positively measured already showing a reduction in low value contact. 

Here are some delegate comments taken directly from evaluations completed after the training:

‘Absolutely brilliant – this style of learning is the most positive thing that Enfield Council has introduced in the last 14 years! Thank you’

‘Very effective - it marries theory with practice’

‘Excellent- really puts the topic into a real context’

As a result of the successful Enfield Homes project, Theatre& have delivered a highly effective training event for Enfield Council called ‘Right First Time’, again focussing on the reduction of low value contact. 

For more information about how Theatre& can help your organisation to meet Government Performance targets or to discuss our product range further please contact Dan Alexander who will be happy to speak with you:

Dan Alexander - Business Development Director

Telephone: 01484 532967

Email: dalexander@theatreand.com